Apple Hit With a Class-Action Lawsuit Over The Faulty Keyboard Design Of Its MacBook and MacBook Pros: A class action lawsuit has filed against Apple in a federal court in California for allegedly using a flawed keyboard design in its MacBook variants since the year 2015 and deciding to go ahead with the plan despite knowing aware of the flaw.
Apple Hit With a Class-Action Lawsuit Over The Faulty Keyboard Design Of Its MacBook and MacBook Pros
The complaint including multiple claims of an issue with the design of Apple’s butterfly keyboard mechanism includes in MacBook variants manufactured since the year 2015 and on MacBook Pro models since the year 2016.
According to a report by Apple Insider, there were thousands of owners who are reporting to have some issue with their keyboard.
The suit states that the design of the keyboard is such that it resists minimal amounts of debris or dust, which leads to unregistered keystrokes.
In several cases, the failure of the keyboard to register keystrokes forced a lot of users to take their laptops in for servicing, which is a costly undertaking when out of warranty.
The cost of replacing an affected keyboard is in the $700 range, a ridiculous price, but an unavoidable one for Apple customers.
Apple is choosing to design its console in such a way that to replace it, one will also have to replace the upper panel and several attached components.
The suit goes on to cite numerous complaints from users who are posting about issues with the butterfly switches online, including those on Apple’s own Community Support forums.
Apple introduced the butterfly mechanism with its 12-inch MacBook in the year 2015 with Phil Schiller advertising which is the new low-profile switches as both more responsive four times more and robust than the traditional scissor-type components.
The butterfly mechanism switches later make their way into Apple’s professional laptop range with the redesigning MacBook Pro in the year 2016 with a second-generation design.
The keyboard was advertising as more responsive and comfortable than its previous iteration.
According to the report by Apple Insider, Apple has to acknowledge the issue sometimes in specific ways but without officially coming clean.
Apple is also releasing support documents detailing a method of cleaning the keyboard with a can of compressed air, which users are claiming to be entirely ineffective.
Affected users now seek damages, legal fees and demands that Apple not only publicly acknowledge the keyboard design flaw, but be ready to repair or replace defective units with reimbursements for those who have had to purchase replacement laptop units.
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